Refund policy

Exchange Policy

Last Updated: July 11, 2026

At QueenJaipur, customer satisfaction is our priority. We strive to provide high-quality products and a smooth shopping experience. To help you shop with confidence, please read our Exchange Policy carefully before placing your order.

If you have any questions regarding fabric, size, color, measurements, or design, feel free to contact us before placing your order. Our team is happy to assist you via WhatsApp, Email, or Instagram.

Customer Support Hours

  • Monday to Saturday: 10:00 AM – 6:00 PM

  • Sunday: Closed

7-Day Exchange Policy

We offer Exchange Only within 7 days from the date of delivery.

Please Note: We do not offer returns or monetary refunds under any circumstances.

To request an exchange, send a message to support@queenjaipur.com with:

  • Order Number

  • Product Images

  • Description of the Issue

  • Unboxing/Order Opening Video (mandatory for damaged, defective, or incorrect products)

Exchange Conditions

Your exchange request will be accepted only if:

  • The request is raised within 7 days of delivery.

  • The product is unused, unwashed, and undamaged.

  • The product is returned in its original condition.

  • All original tags, labels, packaging, and invoice are intact.

  • The product successfully passes our quality inspection.

All exchange requests are subject to verification. Once reviewed, our team will notify you whether your request has been approved or declined.

Exchange Charges

  • Exchanges are subject to stock availability.

  • A logistics charge of ₹300 per product will be applicable for reverse pickup and re-dispatch.

Exchanges Not Accepted

Exchange requests will not be accepted under the following circumstances:

Color Variation

A slight color variation of approximately 10–15% may occur due to photography, lighting, screen resolution, or display settings. This is considered normal and is not eligible for exchange.

Material or Color Preference

Exchanges are not accepted if you simply dislike the fabric, material, texture, or color after receiving the product. Product details are clearly mentioned on every product page, and we recommend reviewing them carefully before placing your order.

Change of Mind

Exchange requests will not be accepted if you change your mind after placing or receiving the order.

Used or Damaged Products

Products that are used, washed, altered, stained, damaged by the customer, or returned without the original tags, packaging, or invoice will not be accepted.

Size Exchange

Please refer to the size chart available on every product page before placing your order. If you need assistance selecting the correct size, our customer support team is happy to help.

If you receive a product with an incorrect fit, you may request a size exchange within 7 days of delivery by contacting us on WhatsApp.

Please note:

  • Size exchange is subject to the availability of your requested size.

  • If the required size is unavailable, we may offer an exchange for another available product of the same value or issue store credit.

  • A logistics fee of ₹300 per product will apply.

Damaged, Defective, or Incorrect Product

Although every order undergoes strict quality checks before dispatch, if you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

Kindly share:

  • Order Number

  • Product Images

  • Detailed explanation of the issue

  • Complete unboxing/opening video (mandatory)

After successful verification:

  • We will arrange reverse pickup where service is available.

  • Once the product passes inspection, a replacement will be dispatched within 3–5 working days, subject to stock availability.

  • If the same product is unavailable, we may provide store credit or allow you to exchange it for another available product of the same value.

International Orders

International orders are not eligible for exchange.

Customer Support

Email: support@queenjaipur.com

By placing an order with QueenJaipur, you acknowledge that you have read, understood, and agreed to this Exchange Policy.