Privacy Policy

Last updated: June 16, 2025

QueenJaipur operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). QueenJaipur is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.

• Financial information including credit card, debit card, payment card information, financial account information, transaction details, payment confirmation, and other payment details.

• Account information including your username, password, security questions, preferences, and settings.

• Transaction information including the items you view, add to your cart, wishlist, purchase, return, exchange, cancel, and your previous transactions.

• Communications with us including information you provide when contacting customer support.

• Device information including your device, browser, network connection, IP address, and other unique identifiers.

• Usage information regarding your interaction with the Services, including how and when you browse or use them.

Personal Information Sources

We may collect personal information from:

• Directly from you when you create an account, place an order, contact us, or otherwise provide information.

• Automatically through the Services using cookies and similar technologies.

• Our service providers that process information on our behalf.

• Our business partners and other third parties.

How We Use Your Personal Information

Depending on how you interact with the Services, we may use your personal information to:

Provide, Personalize, and Improve the Services

We use your personal information to:

• Process payments and orders.

• Fulfill purchases, returns, exchanges, and cancellations.

• Create and manage your account.

• Arrange shipping and delivery.

• Remember your preferences.

• Enable product reviews.

• Recommend products based on your interests and previous purchases.

• Improve your shopping experience.

Marketing and Advertising

We may use your information to:

• Send promotional emails, SMS, or postal communications.

• Display advertisements for products and services on our website and other platforms.

• Personalize advertisements based on your browsing and shopping activity.

Security and Fraud Prevention

We use your information to:

• Verify your identity.

• Protect your account.

• Detect and prevent fraud or unauthorized activity.

• Maintain a secure shopping experience.

You are responsible for keeping your account credentials confidential and should never share your password with anyone.

Communicating with You

We use your information to:

• Respond to inquiries.

• Provide customer support.

• Notify you regarding your orders or account.

• Maintain our relationship with you.

Legal Reasons

We may process your information to:

• Comply with applicable laws.

• Respond to lawful requests from authorities.

• Resolve disputes.

• Enforce our policies and Terms of Service.

• Protect our rights, customers, and business.

How We Disclose Personal Information

We may share your personal information:

• With Shopify, payment gateways, shipping partners, IT providers, cloud hosting providers, customer support providers, analytics providers, and other vendors who help operate our business.

• With marketing and advertising partners to provide relevant advertising based on your shopping activity.

• When you request or authorize us to share information, such as during shipping, social media integrations, or third-party login services.

• Within our affiliated businesses where applicable.

• In connection with a merger, acquisition, sale of business assets, bankruptcy proceedings, or to comply with legal obligations.

Relationship with Shopify

Our Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services.

Information you submit through our website may be transmitted to Shopify and its service providers, including those located outside your country of residence.

We also use certain Shopify features that help improve customer experience and business performance. Shopify may process personal information collected through our store together with information collected from other Shopify merchants.

To learn more about Shopify's privacy practices, visit the Shopify Consumer Privacy Policy.

Depending on your location, you may also exercise your privacy rights through the Shopify Privacy Portal.

Third-Party Websites and Links

Our Services may include links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of those websites. We encourage you to review their privacy policies before providing any personal information.

Children's Data

The Services are not intended for children.

We do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you believe a child has provided personal information to us, please contact us so we can delete the information.

As of the effective date of this Privacy Policy, we do not knowingly sell or share personal information belonging to individuals under 16 years of age where prohibited by law.

Security and Retention of Your Information

Although we implement reasonable safeguards to protect your information, no method of transmission or storage is completely secure.

We retain your personal information only for as long as necessary to:

• Provide our Services.

• Maintain your account.

• Comply with legal obligations.

• Resolve disputes.

• Enforce our agreements and policies.

Your Rights and Choices

Depending on your location, you may have the following rights:

• Right to Access – Request a copy of your personal information.

• Right to Delete – Request deletion of your personal information.

• Right to Correct – Request correction of inaccurate information.

• Right to Data Portability – Receive a copy of your data or request transfer to another provider where applicable.

Marketing Communications

You may unsubscribe from promotional emails at any time using the unsubscribe link included in our emails.

Please note that we may still send transactional emails relating to your orders or account.

To learn more about Shopify's privacy practices and your rights, visit:

https://privacy.shopify.com/en

We will not discriminate against you for exercising your privacy rights.

To protect your information, we may verify your identity before processing your request.

Complaints

If you have concerns regarding how we process your personal information, please contact us using the details below.

If applicable, you may also have the right to lodge a complaint with your local data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs.

Any updates will be posted on this page along with the revised "Last updated" date.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your privacy rights, please contact us:

Email: support@queenjaipur.com